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Concrete Jungle’s COVID-19 Grocery Delivery Program

18 Nov 2020, by Admin in General Resources
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COVID-19 Grocery Delivery Program

In March 2020, the City of Atlanta’s COVID-19 emergency policies barred community food pantries from maintaining normal operations. Atlanta specifically informed one of Concrete Jungle’s food partners that the organization could no longer operate because of potential client COVID-19 infection. Concrete Jungle (CJ) staff recognized the urgent need to maintain the fresh produce supply chain while mitigating the risks of COVID-19 for client’s and staff’s health. 

On March 23, CJ staff met food pantry clients to assess interest and feasibility of pantry grocery home delivery. The response was overwhelmingly positive and CJ staff signed up 20 people immediately. Information spread that CJ was offering this service, and soon, seniors and families were calling CJ to be added for grocery delivery.  

By the end of March, CJ launched the COVID-19 Grocery Delivery Program (GDP) to serve food insecure Atlantans who self-identify as being at high risk of COVID-19. To launch the GDP, CJ tapped their volunteer database to recruit packers, delivery drivers, and client callers. The GDP engages approximately 150 volunteers weekly for shopping, packing, grocery delivery, and managing communications and logistics. 

FOOD DISTRIBUTION CHANNELS

The GDP uses three no-contact methods to deliver groceries: 1) food pantry suppliers, 2) grocery depots and 3) family sponsorships. Different methods allow CJ to maximize program impact by using different resources and partnerships.

Food pantry suppliers

Food pantry partners create one week’s worth of groceries, including produce and shelf-stable food for clients. CJ supplements grocery boxes with recovered produce. Volunteer drivers pick up boxes from pantries and make a no-contact delivery to specified client lists.  

Grocery depots

CJ purchases and aggregates donated groceries at two “depots” located near clusters of clients. Volunteer drivers pick up from the depot and make the no-contact delivery. Perishable items, such as meat and dairy, are available bi-weekly.  

Family sponsorships

CJ matches volunteers to food-insecure households. Volunteers purchase weekly groceries for a specific household and make a no-contact delivery. Seasonal produce comes from partner organizations and Georgia farmers. CJ provides volunteers a suggested shopping list. In the program’s first week, CJ provided no-contact deliveries for 90 families, 180 families in the second week, and over 400 households in June. As of October 2020, approximately 300 families were receiving weekly deliveries.

What our clients say: 

“Thank you again! I know a thank you is not much but I really appreciate everyone who makes this happen! With all the stress of not knowing if I will have a place to stay from week to week it’s good to not have to stress about being hungry!” 

What our volunteers say:

“I’m thankful for concrete jungle because not only has it been amazing to help people in need during this pandemic, but I’ve also met a lot of great people while volunteering.”